Jes Got Me Right – Policies, Terms & Conditions

Effective date: 12 February 2026

These policies apply to all services provided by Jes Got Me Right (“Provider,” “I,” “me”) including non-invasive body contouring, skin tightening, and facial/skin services. By booking, paying for, and/or receiving services, you acknowledge and agree to these policies.

Services are non‑invasive aesthetic treatments aimed at improving the appearance of fat deposits or loose skin. Results vary and are influenced by body type, lifestyle and compliance with after‑care. No medical or surgical procedures are offered and none of our treatments are intended to diagnose, treat or cure any medical condition.

All treatments are subject to availability. We reserve the right to refuse service to anyone who does not meet our intake criteria (e.g., individuals who are pregnant, nursing or have certain medical contraindications).

Eligibility and age requirement. Clients must be 18 years of age or older. I do not see clients under 18 for any service, and appointments will not be provided to minors regardless of parental consent.

Booking, deposits, and payments. A valid card on file is required to book. Any deposits collected are applied to your service unless otherwise stated. If a deposit is required, it reserves your appointment time and is non-refundable. Remaining balances are due as stated at booking (typically at the time of service) and you authorize charges to the card on file in accordance with these policies.

No refunds; all sales final. All transactions are final. I do not offer refunds for services, deposits, packages, add-ons, gift cards, or retail products. If a service is interrupted, declined, or modified for safety reasons or due to client non-compliance with pre/post care, the charge still applies and funds are not refundable.

Rescheduling and cancellations. Please reschedule or cancel as early as possible so the time can be offered to another client. If you do not follow the cancellation window shown at booking, or you do not show for your appointment, your deposit and/or session may be forfeited and any remaining balance may be charged to the card on file. Late cancellations, no-shows, and repeated reschedules may result in additional restrictions on online booking.

Single-treatment completion window. If you reschedule a single-treatment appointment, that service must be completed within 30 days of the first reschedule date. If the appointment is not completed within that 30-day window, the appointment will be cancelled and any deposits and/or funds paid will be forfeited. If you attempt to reschedule again for a date beyond the 30-day limit, you will be notified that the appointment cannot be moved past the allowed window.

Packages and expiration. Packages must be completed within 180 days of purchase. Any unused sessions remaining after 180 days are forfeited and cannot be refunded, credited, or transferred. You will be notified 30 days before your package expires as a courtesy reminder.

Arrival time and missed time. Please arrive on time. If you arrive late, your appointment may be shortened to stay on schedule and you will still be responsible for the full service price. If you arrive too late to safely or reasonably perform the service, the appointment may be treated as a late cancellation/no-show and charges may apply.

No guests policy. Absolutely no additional guests are permitted during appointments. This includes friends, parents, partners, children, family members, and pets. If you arrive with an additional guest who cannot wait independently outside of my location, the appointment will be rescheduled and any remaining balance for the appointment will be processed to the card on file immediately. This policy is non-negotiable.

Health and safety. You are responsible for providing accurate health information and informing me of any medical conditions, pregnancy status, recent surgeries, medications, implants, or contraindications that may affect treatment. I may decline or postpone services if I believe it is not safe or appropriate. Results vary by individual and no specific outcome is guaranteed. Following after‑care instructions is essential for optimal results and to minimise risks. We are not responsible for adverse outcomes resulting from failure to follow instructions.

Client conduct and communication. I maintain a professional, respectful environment. Harassment, threatening behavior, or repeated policy violations may result in refusal of service and/or permanent removal of online booking privileges.

Before-and-after media; consent and ownership. I may take before-and-after photos and/or videos to document progress and results. Any photo or video taken by me is my property. By booking an appointment, you consent to the capture and use of your images for social media content, website images, marketing, advertising, and other promotional purposes provided you are not identifiable (no face shown). If you do not want your images used, you must notify me in writing prior to your appointment so I can note your preference in your client file. Images will not be withheld based on a verbal request made after services have been rendered.

By providing your contact information, you consent to receive text, email and telephone communications related to appointments, promotional offers and business updates . Message frequency depends on your engagement and preferences. You may opt out of marketing messages at any time by texting STOP or following email unsubscribe links. Message and data rates may apply. We are not responsible for fees charged by your mobile provider.

Although our treatments are non‑invasive, every client responds differently. We make no guarantees as to specific results, and we are not liable for outcomes that vary from client to client. Jes Got Me Right is not responsible for adverse reactions or complications if you fail to follow pre‑ or post‑treatment instructions. To the extent permitted by law, our total liability for any claim arising from services or products is limited to the amount paid for that service or product.

Payment failures and declined card policy. If your card is declined for any remaining balance, an invoice will be emailed to you and must be paid within 24 hours. If not paid within 24 hours, a reminder will be sent and you will have an additional 24 hours to complete payment. If 48 hours pass with no payment made, the card on file will be attempted again. If payment is successful, your balance will be paid in full and you may continue to book online. If the payment continues to be declined, a temporary ban will be placed on your account that disables online booking until the outstanding balance is paid in full and a valid payment method is on file.

Chargebacks and disputes. If you initiate a chargeback or payment dispute, I reserve the right to provide documentation supporting the transaction and to suspend online booking until the dispute is resolved and any outstanding balance is paid.

Privacy and confidentiality. I respect your privacy and do not share your personal information except as needed to provide services, process payments, comply with legal obligations, or as otherwise permitted by law. By booking you may receive operational communications such as appointment confirmations, reminders, receipts, and policy notices.

Changes to policies. Policies may be updated at any time. The version in effect at the time of booking applies to your appointment unless required otherwise by law.

Contact. If you have questions about these policies, please contact me using the contact method listed on my website.